Dispute Resolution

Dear customer,

In order to support you in exercising your right to complain to an official, third-party, and impartial entity, as envisaged in Law No. 144/215, of 8 September 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution offered by our company in a dispute process, you may contact one of the Entities for Alternative Dispute Resolution, whose contacts we disclose:

 

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484; E-mail: cniacc@unl.pt

2. CIMAAL – Algarve Center for Information, Mediation, and Arbitration of Consumer Conflicts
Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt

3. Coimbra District Center for Arbitration of Consumer Conflicts
Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. Lisbon Center for Arbitration of Consumer Conflicts
Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Center for Consumer Information and Arbitration
Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt

6. Vale do Ave Center for Arbitration of Consumer Conflicts/Tribunal Arbitral
Tel.: 253 422 410; E-mail: triave@gmail.com

7. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitral Tribunal)
Tel.: 253 617 604; E-mail: geral@ciab.pt

8. Madeira Autonomous Region Center for Arbitration of Consumer Conflicts
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

9. Insurance Information, Mediation, and Ombudsman Center
www.cimpas.pt

Alternatively, you may consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.